Privacy policy

Privacy Policy Last updated: June 1, 2026

Solace Sleep Shop ("we," "us," "our") operates solacesleepshop.com. This policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information.

What We Collect

When you make a purchase, we collect the information necessary to fulfill your order: your name, email address, shipping address, and payment information. Payment details are processed securely by Shopify Payments and are not stored on our servers.

When you sign up for our email list (such as downloading the free Quiet Mind Ritual), we collect your email address and your express consent to receive marketing emails from us.

When you visit our website, we automatically collect technical and behavioral information through cookies, pixels, and similar technologies. This includes your browser type, device type, general location, pages viewed, and actions taken on our site (such as products viewed, items added to cart, and purchases). This helps us understand how visitors use our site, improve it, and measure and deliver our advertising.

How We Use Your Information

We use the information we collect to:

Fulfill and ship your orders
Deliver digital products to your email
Send you marketing emails if you've opted in (you can unsubscribe at any time)
Respond to your questions or support requests
Improve our website and products
Measure the performance of our advertising and show relevant ads to people who may be interested in our products

We do not sell your personal information for money. However, our use of advertising and analytics tools (such as the TikTok Pixel) may be considered a "sale" or "sharing" of personal information for targeted advertising under certain U.S. state privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA). You have the right to opt out of this — see "Your Privacy Choices (U.S. Residents)" below.

Third-Party Services

We use the following third-party services to operate our business. These services only receive the information necessary to perform their specific function and are bound by their own privacy policies.

Shopify — powers our online store and processes orders. Privacy policy: shopify.com/legal/privacy.
Omnisend — handles our email marketing and automations. Privacy policy: omnisend.com/legal/privacy-policy.
Google — used for digital product delivery (Google Drive) and video course hosting (YouTube). Your email address may be used to deliver product links. Privacy policy: policies.google.com/privacy.
TikTok — we use TikTok's advertising tools, including the TikTok Pixel and Events API, to measure the performance of our ads and to show relevant ads to people who may be interested in our products. This involves sharing certain information with TikTok, including hashed identifiers (such as your email address or phone number) and activity on our website (such as pages viewed, products added to cart, and purchases). This data is used for ad targeting, measurement, and audience matching. Privacy policy: tiktok.com/legal/privacy-policy. You can manage ad personalization in your TikTok account settings.
Zendrop — fulfills and ships physical orders (such as the sleep mask) on our behalf. Your name and shipping address are shared with Zendrop solely for order fulfillment. Privacy policy: zendrop.com/privacy-policy.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to keep your shopping cart active, remember your preferences, analyze website traffic, and deliver and measure advertising. Some of these technologies are used for targeted advertising purposes (see "Your Privacy Choices" below). You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

Email Marketing

If you sign up through our website or make a purchase, you may receive marketing emails from us. We obtain express or implied consent before sending marketing communications, in compliance with the CAN-SPAM Act and Canada's Anti-Spam Legislation (CASL). Every email includes an unsubscribe link, and we honor all unsubscribe requests promptly.

Your Rights

You have the right to:

Know what personal information we hold about you
Request correction or deletion of your personal information
Unsubscribe from marketing emails at any time
Request a copy of your data

To exercise any of these rights, email us at hello@solacesleepshop.com and we will respond within 30 days.

Your Privacy Choices (U.S. Residents)

Depending on your state of residence (such as California, Virginia, Colorado, Connecticut, and others), you may have additional rights regarding your personal information, including the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising, the right to access or delete your information, and the right not to be discriminated against for exercising these rights.

To opt out of targeted advertising data sharing, you can: (1) email us at hello@solacesleepshop.com with the subject line "Opt Out"; and (2) adjust the ad personalization settings in your browser and in your TikTok account. We will not discriminate against you for exercising any of these rights.

Data Retention

We retain your order information for as long as necessary to fulfill our business and legal obligations (such as tax and accounting records). If you request deletion of your data, we will remove all information that is not required to be kept by law.

Children's Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting to this page. We encourage you to review this page periodically.

Contact

Questions about your privacy?

2850 SW Cedar Hills Blvd #1362, Beaverton, OR 97005

Your cart is empty

Privacy policy